TI-API: Error when placing orders after credit line change

John Belmer

Prodigy 70 points

Part Number: TI-API

Tool/software:

Hi TI Support,

We've been using API 2, but recently updated our account settings as the credit line moved from Appruve to TI.

We're now getting this error when sending an order:

"errors": [
{
"errorCode": "ERR-TICOM-ORDER-API-0001",
"type": "Application",
"section": "Orders",
"field": null,
"reason": "We are unable to validate your checkout profile",
"message": "Wait 5 minutes before attempting to resubmit your request. If you are still having issues, connect with TI customer support <https://support.ti.com/csm>",
"data": null
}

Our new key and secret work fine for stock inquiries, but not for placing orders. Can you assist?

Thanks,

John Belmer
Protonic Holland

13 days ago

0 Andre Humpel 13 days ago

TI__Prodigy 370 points

Hello John. Could you please share which COPID you used?

0 John Belmer 13 days ago in reply to Andre Humpel

Prodigy 70 points

Hi Andre, I just asked and it seems that we have 3 company ID's - might that be the problem?
9738 - 9739 & 27997

0 Andre Humpel 13 days ago in reply to John Belmer

TI__Prodigy 370 points

That in and of itself is not a problem. To find the root cause the critical thing as a first step would be for me to know the specific checkout profile ID that you used when submitting the order. If you could share that, then I can continue my investigation.

0 John Belmer 13 days ago in reply to Andre Humpel

Prodigy 70 points

Here it is Andre:

checkout profile ID: 3CD0C452139C2EFBE063DE21BB8BA97B

And thank you for the quick replies

0 Andre Humpel 13 days ago in reply to John Belmer

TI__Prodigy 370 points

Thank you, John. That is exactly what I needed. This checkout profile is API eligible so it should be possible to place an order. Just one last thing before I check in more detail internally: I assume you tried to send the order not only once, but tried a couple of times, correct? Just trying to confirm the issue persists and was not just a temporary issue.

0 John Belmer 13 days ago in reply to Andre Humpel

Prodigy 70 points

Thank you Andre. We tried it several times yesterday, and also two times today.

0 John Belmer 9 days ago

Prodigy 70 points

Hi Andre, any progress? Our purchasing department cannot place any orders right now.

0 Tobias Huber 9 days ago in reply to John Belmer

TI__Prodigy 250 points

Hello John,

Could you please go to "Checkout Profiles" within your TI account and click on edit for the impacted checkout profile.

Afterwards, please check the selection of the payment method and choose TI line of credit + click the Save button.

Thank you!
Best regards,

Tobi

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TI-API: Error when placing orders after credit line change