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Frequent Questions

  • [FAQ] TI-API: Unable to select line of credit as a payment option in my checkout profile

    Part Number: TI-API Unable to select line of credit as a payment option in my checkout profile

  • [FAQ] TI-API: Bank transfer account is valid but failing to place an order

    Part Number: TI-API Customer has a valid bank transfer account, but, the customer is receiving the following error message: " Your bank transfer order does not meet minimum order value requirements for your country."

  • [FAQ] TI-API: API Order status codes and meanings

    Part Number: TI-API What do the API order status codes mean?

  • [FAQ] TI-API: After I place my order how long will I need to wait before I can see my order details?

    Part Number: TI-API After I place my order how long will I need to wait before I can see my order details?

  • [FAQ] TI-API: Order API Error Code : ERR-TICOM-ORDER-API-0400

    Part Number: TI-API What steps can I take to resolve error codes for different scenarios?

  • [FAQ] [ALERT] New TI store API features available

    On July 11, Our TI suite of APIs received an update with two new features -TI Store Checkout profile (COP) API and Future inventory. Checkout profile (COP) API: This API makes it easier for our customers to use active checkout profiles when completing…

  • [FAQ] TI-API: I'm not able to retrieve Financial data using Financial document retrieve API

    Part Number: TI-API I placed an order successfully. Now I am trying to get the financial data using the Financial document retrieve API but I am unable to get it. How do I get it?

  • [FAQ] TI-API: I haven't received Financial document via Push API even after placing the order successfully

    Part Number: TI-API How to get Financial document from Push API? I am not getting it even after placing the order successfully.

  • [FAQ] TI-API: I'm not able to retrieve Shipment data using ASN retrieve API

    Part Number: TI-API I can't find shipment data for my order number. What to do? How can I get it?

  • [FAQ] TI-API: Can I get Certificates of Conformance (CoC) for my online orders?

    Part Number: TI-API Where can I find the CoC for my online orders? Is it available anywhere?

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