Existing Credit line is not work

Julian stadler

Dear support,

I am a software developer and I wanted to use the TI store API suite. We have access to everything but i cant create a checkout profile to test the Order API because our credit line is not listed.

We already had a credit line, our Account Managerin told us to just connect it, but it is not working.

I also add an image from it beyond

over 2 years ago

0 Faye Rainey over 2 years ago

TI__Genius 14886 points

Hi Julian,

I am looking into this problem and will provide an update later today.

Regards,

Faye

0 Faye Rainey over 2 years ago in reply to Faye Rainey

TI__Genius 14886 points

Hi Julian,

Per our private communication, please expect to be contacted within one business day. If noone contacts you, please let me know via this thread. This thread will not be closed until your issue is resolved.

Regards,

Faye

0 Julian stadler over 2 years ago in reply to Faye Rainey

Prodigy 10 points

Hi Faye,

your changes did not solve my problem

Can I try anything else to fix it by myself? Do you have any guesses?

Regards,

Julian

0 Faye Rainey over 2 years ago in reply to Julian stadler

TI__Genius 14886 points

Hi Julian,

Someone from our customer support team should be reaching out to you before the end of today. If you are not contacted, please let me know so that I can follow-up. Thanks!

+1 Faye Rainey over 2 years ago in reply to Faye Rainey

TI__Genius 14886 points

Julian,

Customer support informed me that they have communicated with you what is preventing you from using your LOC and how you can resolve it. I am moving forward to close this thread. If you have other problems please let me know. Thank you for your patience!

Regards,

Faye

0 Andrea Villanueva over 2 years ago in reply to Faye Rainey

Prodigy 20 points

Good day Faye,

I have the same issue as Julian, how can I link the existing credit line with the new company account?

Please advise.

Regards,

Andrea

0 Julian stadler over 2 years ago in reply to Andrea Villanueva

Prodigy 10 points

Hi Andrea,

my problem was that I was not registrated as a company employee. So if your email address is not linked with your company account, you cant use the credit line.

Only emails registrated to your company account can use the credit line.

I hope I could help you a little bit

regards,

Julian

0 Faye Rainey over 2 years ago in reply to Julian stadler

TI__Genius 14886 points

Andrea,

Julian is correct. (thanks for chiming in Julian!)

Start by contacting your TI sales representative and ask to add your email address to the TI line of credit. Otherwise, you can ask someone that is on the line of credit to complete the profile and add it. Hope all of this helps.

0 Andrea Villanueva over 2 years ago in reply to Faye Rainey

Prodigy 20 points

Thanks a lot for your quick response and help!

I just contacted my TI sales representative, hope we can find a solution.

Regards,

Andrea

**Attention** This is a public forum

API solutions

API solutions Forum

Existing Credit line is not work