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| Scenario | Error details | Remediation steps |
| JSON payload is not valid | {
"errors": [
{
"Code": "TI-RMA-40002",
"Type": "ERROR",
"Message": "Invalid JSON input. Pass a valid json input."
}
]
} |
Pass a valid json input. |
| JSON payload is blank | {
"errors": [
{
"Code": "TI-RMA-40016",
"Type": "ERROR",
"Message": "JSON payload cannot be blank. Resubmit request with a valid payload."
}
]
} |
Resubmit request with a valid payload. |
| CustomerGlobalIdentifier is missing | {
"errors": [
{
"Code": "TI-RMA-40010",
"Type": "ERROR",
"Message": "CustomerGlobalIdentifier is required. Contact TI API Support (https://api-portal.ti.com/support)."
}
]
} |
Contact TI API Support (api-portal.ti.com/support). |
| CustomerRemittanceAdviceIdentifier is missing | {
"errors": [
{
"Code": "TI-RMA-40020",
"Type": "ERROR",
"Message": "Provide CustomerRemittanceAdviceIdentifier and resubmit the request."
}
]
} |
Provide CustomerRemittanceAdviceIdentifier and resubmit the request. |
| CustomerRemittanceAdviceIdentifier exceeds 35 characters in length | {
"errors": [
{
"Code": "TI-RMA-40030",
"Type": "ERROR",
"Message": "CustomerRemittanceAdviceIdentifier cannot exceed 35 characters in length. cannot exceed 35 characters. Check CustomerRemittanceAdviceIdentifier and resubmit the request."
}
]
} |
Check CustomerRemittanceAdviceIdentifier and resubmit the request. |
| CustomerPayerIdentifier is missing | {
"errors": [
{
"Code": "TI-RMA-40040",
"Type": "ERROR",
"Message": "Provide CustomerPayerIdentifier and resubmit the request."
}
]
} |
Provide CustomerPayerIdentifier and resubmit the request. |
{
"errors": [
{
"Code": "TI-RMA-40050",
"Type": "ERROR",
"Message": "CustomerPayerIdentifier cannot exceed 35 characters. Check CustomerPayerIdentifier and resubmit the request."
}
]
} |
Check CustomerPayerIdentifier and resubmit the request. | |
| CustomerPayerIdentifier cannot be found | {
"errors": [
{
"Code": "TI-RMA-40054",
"Type": "ERROR",
"Message": "CustomerPayerIdentifier cannot be found. Check CustomerPayerIdentifier and resubmit the request."
}
]
} |
Check CustomerPayerIdentifier and resubmit the request. |
| CustomerPaymentAmount is missing | {
"errors": [
{
"Code": "TI-RMA-40060",
"Type": "ERROR",
"Message": "Provide CustomerPaymentAmount and resubmit the request."
}
]
} |
Provide CustomerPaymentAmount and resubmit the request. |
| CustomerPaymentAmount exceeds 15 characters | {
"errors": [
{
"Code": "TI-RMA-40070",
"Type": "ERROR",
"Message": "CustomerPaymentAmount cannot exceed 15 characters. Check CustomerPaymentAmount and resubmit the request."
}
]
} |
Check CustomerPaymentAmount and resubmit the request. |
| CustomerPaymentAmount is not a valid number format | {
"errors": [
{
"Code": "TI-RMA-40080",
"Type": "ERROR",
"Message": "CustomerPaymentAmount must be a number. Check CustomerPaymentAmount and resubmit the request."
}
]
} |
Check CustomerPaymentAmount and resubmit the request. |
| CustomerCurrency is missing | {
"errors": [
{
"Code": "TI-RMA-40090",
"Type": "ERROR",
"Message": "Provide CustomerCurrency and resubmit the request."
}
]
} |
Provide CustomerCurrency and resubmit the request. |
| CustomerCurrency exceeds 5 characters in length | {
"errors": [
{
"Code": "TI-RMA-40100",
"Type": "ERROR",
"Message": "CustomerCurrency cannot exceed 5 characters in length. Check CustomerCurrency and resubmit the request."
}
]
} |
Check CustomerCurrency and resubmit the request. |
| CustomerNetPaymentAmount is missing | {
"errors": [
{
"Code": "TI-RMA-40110",
"Type": "ERROR",
"Message": "Provide CustomerNetPaymentAmount and resubmit the request."
}
]
} |
Provide CustomerNetPaymentAmount and resubmit the request. |
| CustomerNetPaymentAmount exceeds 15 characters in length | {
"errors": [
{
"Code": "TI-RMA-40120",
"Type": "ERROR",
"Message": "CustomerNetPaymentAmount cannot exceed 15 characters in length. Check CustomerNetPaymentAmount and resubmit the request."
}
]
} |
Check CustomerNetPaymentAmount and resubmit the request. |
| CustomerNetPaymentAmount is not a valid number format | {
"errors": [
{
"Code": "TI-RMA-40130",
"Type": "ERROR",
"Message": "CustomerNetPaymentAmount must be a number. Check CustomerNetPaymentAmount and resubmit the request."
}
]
} |
Check CustomerNetPaymentAmount and resubmit the request. |
| SupplierFinancialDocumentIdentifier and CustomerFinancialDocumentIdentifier are missing | {
"errors": [
{
"Code": "TI-RMA-40140",
"Type": "ERROR",
"Message": "Provide either SupplierFinancialDocumentIdentifier or CustomerFinancialDocumentIdentifier and resubmit the request."
}
]
} |
Provide either SupplierFinancialDocumentIdentifier or CustomerFinancialDocumentIdentifier and resubmit the request. |
| SupplierFinancialDocumentIdentifier exceeds 10 characters | {
"errors": [
{
"Code": "TI-RMA-40150",
"Type": "ERROR",
"Message": "SupplierFinancialDocumentIdentifier cannot exceed 10 characters. Check SupplierFinancialDocumentIdentifier and resubmit the request."
}
]
} |
Check SupplierFinancialDocumentIdentifier and resubmit the request. |
| CustomerFinancialDocumentIdentifier exceeds 16 characters in length | {
"errors": [
{
"Code": "TI-RMA-40160",
"Type": "ERROR",
"Message": "CustomerFinancialDocumentIdentifier cannot exceed 16 characters in length. Check CustomerFinancialDocumentIdentifier and resubmit the request."
}
]
} |
Check CustomerFinancialDocumentIdentifier and resubmit the request. |
| System error occurred | {
"errors": [
{
"Code": "TI-RMA-50000",
"Type": "ERROR",
"Message": "System error occurred. Execution ID: execution-... Contact TI API Support (https://api-portal.ti.com/support) with execution ID."
}
]
} |
Contact TI API Support (api-portal.ti.com/support) with execution ID. |
| The API is unavailable for scheduled maintenance | {
"errors": [
{
"Code": "TI-RMA-51000",
"Type": "ERROR",
"Message": "This API is currently unavailable between ... and ... Retry at a later time."
}
]
} |
Retry at a later time. |
| Invalid Access Token | {
"errors": [
{
"Code": "TI-API-00421",
"Type": "ERROR",
"Message": "Invalid Access Token. Check for invalid credentials."
}
]
} |
Check for invalid credentials. |
| Access Token has Expired | {
"errors": [
{
"Code": "TI-API-00453",
"Type": "ERROR",
"Message": "Your Access Token has Expired. Please refresh your token. Check for expired OAuth token."
}
]
} |
Refresh your OAuth token.. |
| The requested API Endpoint is not found | {
"errors": [
{
"Code": "TI-API-00221",
"Type": "ERROR",
"Message": "No API Endpoint Found. Check API endpoint URL and HTTP method or contact (https://api-portal.ti.com/support)."
}
]
} |
Check API endpoint URL and HTTP method or contact (api-portal.ti.com/support). |
| The API is temporarily unavailable | {
"errors": [
{
"Code": "TI-API-00556 ",
"Type": "ERROR",
"Message": "This service is temporarily unavailable. Contact (https://api-portal.ti.com/support)."
}
]
} |
Contact (api-portal.ti.com/support). |
| Payer account number is missing | {
"errors": [
{
"Code": "TI-TXT-001",
"Type": "ERROR",
"Message": "Payer account number is missing"
}
]
} |
Pass a valid CustomerPayerIdentifier. |
| Payer account number is not valid | {
"errors": [
{
"Code": "TI-TXT-002",
"Type": "ERROR",
"Message": "Payer account number is not valid"
}
]
} |
Pass a valid CustomerPayerIdentifier. If the issue persists, contact TI API Support (api-portal.ti.com/support). |
| Payment amount is missing | {
"errors": [
{
"Code": "TI-TXT-003",
"Type": "ERROR",
"Message": "Payment amount is missing"
}
]
} |
Pass a valid CustomerPaymentAmount. |
| Payment amount missing for an Invoice | {
"errors": [
{
"Code": "TI-TXT-004",
"Type": "ERROR",
"Message": "Payment amount missing for Invoice"
}
]
} |
Pass a valid CustomerNetPaymentAmount. |
| Invoice numbers are missing | {
"errors": [
{
"Code": "TI-TXT-006",
"Type": "ERROR",
"Message": "Invoice numbers are missing"
}
]
} |
Pass a valid SupplierFinancialDocumentIdentifier. |
| Invoice numbers are not valid | {
"errors": [
{
"Code": "TI-TXT-007",
"Type": "ERROR",
"Message": "Invoice numbers are not valid"
}
]
} |
Pass a valid list of SupplierFinancialDocumentIdentifier. |
| Invoice number is not valid | {
"errors": [
{
"Code": "TI-TXT-008009",
"Type": "ERROR",
"Message": "Invoice number is not valid"
}
]
} |
Pass a valid SupplierFinancialDocumentIdentifier. |
| Reference Number is missing | {
"errors": [
{
"Code": "TI-TXT-010",
"Type": "ERROR",
"Message": "Reference Number is missing"
}
]
} |
Pass a valid CustomerRemittanceAdviceIdentifier. |
| Error changing payment advice | {
"errors": [
{
"Code": "TI-TXT-011",
"Type": "ERROR",
"Message": "Error changing payment advice"
}
]
} |
Contact TI API Support (api-portal.ti.com/support). |
| Remittance Advice posted | {
"errors": [
{
"Code": "TI-TXT-012013",
"Type": "ERROR",
"Message": "Remittance Advice posted"
}
]
} |
Informational only. No action needed. |
| Not authorized to create Remittance Advice. | {
"errors": [
{
"Code": "TI-TXT-014",
"Type": "ERROR",
"Message": "Not authorized to create Remittance Advice"
}
]
} |
Pass a valid CustomerPayerIdentifier. If the issue persists, contact TI API Support (api-portal.ti.com/support). |
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