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TI-API: Regarding Custom Reel option

Part Number: TI-API
On TI store website, some products offers CustomReel option, and only when quantity reaches some point, it displays the option.
I'd like to confirm following points. Could anyone can answer them?

1) What's the conditions of whether it displays custom option or not? Where can we check it via API?
2) Can we just ignore the condition of the website when the option is displayed ? I mean, In Order API, there is option called CustomReel. Can we just make it true if needed? Is there any conditional constraint for customreel to be enabled?
3) I've heard that you have to setup module to enable CustomReel option. Where do we setup module? Is there any instruction document for that?
  • Hi tomonarifujii,

    1. You can check if custom reel is an available by calling the inventory and pricing API (https://api-portal.ti.com/store-inventory-pricing-api), and if "customReel" value is "true" then custom reel carrier is available for the part.
    2. When creating an order, if you set the customReelIndicator to true for a part that is not available in a custom reel, the order will be accepted and include a message on the line item that custom reel option is not available.
    3. I don't understand this question. Where have you seen information about setting up a module for custom reel? That does not sound familiar to me.

    You can find a few more details on carrier options at https://www.ti.com/ordering-resources/carrier-packaging-options.html

    Best regards,
    Paul

  • Hi Paul,

    Thank you for the information. That makes lot sense to me.

    But I still have a few things that need to be clarified.

    > 1.You can check if custom reel is an available by calling the inventory and pricing API (https://api-portal.ti.com/store-inventory-pricing-api), and if "customReel" value is "true" then custom reel carrier is available for the part.

    On TI web store, custom reel option is displayed only when you try to add some parts with certain amount of quantity. It usually is 55 pieces or more.
    I wonder what if I ordered the same part with under 55 peices via API making customReelIndicator true. Because the inventory and pricing API doesn't seem to return in what amount of pieces, custom reel option is available.

    So does that mean we can purchase the customReel option regardless the amount of the part we are going to buy?

    >3. I don't understand this question. Where have you seen information about setting up a module for custom reel? That does not sound familiar to me.

    When I first asked same question from the customer support I received this info
    ====
    first of all, the IT department from your company should first set up the module of custom reel sessions,
    after that you could purchase custom reel from the API.

     setting up module” I mean configure various projects in the API, for example setting shipping address etc.I am sorry to say that regarding to your request ,I suggest you to getting help from your sales as we have no information about settings.

    ===

    According to your previous answers, I assume we don't have to set this up, is that correct?
    None of us in my team knows what the module is.

  • Hi Tomonarifujii,

    Below are the questions you sent on another thread.  We'll start here and if  you have other questions, please ask:

    1. I noticed that on the TI web store, the custom reel option is only displayed when adding a certain quantity of parts to the cart, typically 55 pieces or more. However, when using the inventory and pricing API (https://api-portal.ti.com/store-inventory-pricing-api), it doesn't specify the minimum quantity at which the custom reel option is available. If we were to order less than 55 pieces of the same part via the API and set the customReelIndicator to true, would the order still be accepted? Is it possible to purchase the custom reel option regardless of the quantity of the part we are ordering?

      Response:  If you were to place an order with less than the required number of pieces, the order would not be accepted.  You will get an error, similar to the below example:

    Also, we have provided you with a tool that you can use to find out if a part is eligible for custom reel, before you order:  https://www.ti.com/material-attributes-search/ .   (see above example on "Material Search results")

    1. I've also heard that it might be necessary to set up a module to enable the CustomReel option. However, I'm not entirely sure about this. Can anyone confirm whether this module setup is indeed required? If so, could you provide some guidance on how to go about this setup?

      Response:  I am unaware of a "module".  Can you expand on what this means and where you have seen this reference?

    Regards,

    Faye

  • HI Faye,

    Thank you for the information, but let me ask you a few again.

    >If you were to place an order with less than the required number of pieces, the order would not be accepted.  You will get an error, similar to the below example:

    - Is there any way to get the required number of pieces for custom reel via API?
    - The image you have provided looks that it returns error message, but still the order is valid. Is it correct?


    > I am unaware of a "module".  Can you expand on what this means and where you have seen this reference?

    When I first asked same question from the customer support I received this info

    ====
    first of all, the IT department from your company should first set up the module of custom reel sessions,
    after that you could purchase custom reel from the API.
    setting up module” I mean configure various projects in the API, for example setting shipping address etc.I am sorry to say that regarding to your request ,I suggest you to getting help from your sales as we have no information about settings.

    ===

    Based on your previous answers, I assume we don't have to set this up, is that correct?
    None of us in my team knows what the module is.

  • Tomonarifujii,

    With regards to custom reel, every part has different requirements and may (or may not) be eligible for custom reel.  Use the two links below as resources to help find out if the part you are interested in is eligible for custom reel. .

    *  Carrier packaging options | Ordering resources | TI.com

    *  Material attributes search (ti.com)

    I do not know what module is and I cannot find any information on this and how it applies to custom reels.  I'll continue to research this.

    Regards,

    Faye

  • Thank you for trying to help me out,  I'm afraid but your advice seems to be slightly off from the point that I needed to clarify.

    We are developing application using TI API so that we can help our team purchase parts.

    So what I needed to confirm is: 

    - Does API returns required number of pieces for custom reel? How can we get?

    (The other guy told me that inventory and pricing API returns whether custom reel for the product is available or not, but I wonder if there is a way to get info about how many number of pieces are required for custom reel option)


    - The image you have provided looks that it returns error message but still the order is completed.   Despite the existence of the custom-reel-related error, orders will be processed, is my understanding correct?

  • Based on the research and information provided above the minimum requested qty for a custom reel seems to be qty 55 and is not listed in any of our APIs. Please note that per custom reel request there is a $7.00 customer reel fee. 

    To address the informational message that "custom reel option is not available" - this is stating we want to do business with you our customer and will fulfill your order request using the assigned carrier type pkg for that material so your order can be placed, shipped and received.

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