TI-API: Error to place new / revise PO with Error (Too many requests)

sujaray sayan

Part Number: TI-API

Dear TI team

I have try to place new / revise PO to PRD server and we got message below

errorCode": "TI-API-0429",
            "type": "Security",
            "reason": "Too many requests",
            "message": "Rate Limit Quota exceeded. Please reduce the rate of requests. If issue persists, please contact support
api-portal.ti.com/support."

for information our log API call to TI API we have call your API include PO Update / create , PO Retrieve , ASN Retrieve , Quote create / retreieve from 2024-04-01 only 4710 call

so after we got message Too many request for PO update / creat / retrieve we can't submit any information to your system. this is very impact our system too

please suggest how do we can handle this issue ? or you can change limit quota for more call ?

6 months ago

0 Tammy Rawdon 6 months ago

TI__Genius 9365 points

Hello Suajray - let me check for the max quota per call and determine if it can be increased per the request -issue you are raising in this ticket.

0 sujaray sayan 6 months ago in reply to Tammy Rawdon

Prodigy 20 points

Thank you, I will wait to hear good news from you.

0 Tammy Rawdon 6 months ago in reply to sujaray sayan

TI__Genius 9365 points

Just wanted to share a status this is still under discussion what we can or cannot increase the quota values too in order to better support our customers, please let me come back to you early next week with more information.

0 Tammy Rawdon 5 months ago in reply to Tammy Rawdon

TI__Genius 9365 points

It is still being discussed, team working to determine the best quota value settings

0 Tammy Rawdon 5 months ago in reply to Tammy Rawdon

TI__Genius 9365 points

Please note we are working to make the quota limitation experience better- I cannot share exact data call limits as they are being reviewed and enhanced where needed to aide in processing. At this time, I will close out the issue, knowing your experiences will be improved in the near future. Thank you for your business.

0 sujaray sayan 5 months ago

Prodigy 20 points

Thank you Tammy for your support and keep update status

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TI-API: Error to place new / revise PO with Error (Too many requests)