TI-API: Wrong backlog order status

Tool/software:

Hello,

My backlog order 1024809309 status is : Fully Delivered

But it was not even sent, and the shipping info is:

{
  "errors": [
    {
      "errorCode": "TI-TXT-007",
      "message": "Shipment currently in process.  ASN information unavailable at this time.  Please try again later.  If further assistance is needed, contact TI API Support ( https://api-portal.ti.com/support ).",
      "reason": "ASN information unavailable at this time",
      "type": "INFO"
    }
  ]
}

Please advise.

Regards,
Y. Haas