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XIO2001: XIO2001EVM can't be recognized at specific PCIe slot of PC

Part Number: XIO2001

Our customer has a question about XIO2001EVM.
I'm posting the question for the customer:

When XIO2001EVM is inserted in the PCIe slot4 of DELL PC, it is recognized and in working order. .
But when it is inserted in slot2 of the same PC, it can't be recognized.
(In case of both, another XIO2001 board is inserted in slot3.)

Can I think there is this cause in software or slots of the PC?


Thank you in advance.

Best regards,
Takishin