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TRSF3223E: ASCII character issue from UART

Part Number: TRSF3223E

Hi team,

I got a question form VIP customer.

after some period of time, we began getting ASCI character issue or weird character displaying on our putty window. We believe that the C3/C4 caps 0.1uF(0201) 5%, 16V was not adequate considering the amount of ripple measured on seen V-/+ but mostly on V-.  We doubled (2)  C3/C4(V-/+) caps, 0.1uF(0201) 5%, 16V on both the V+/- and seems to be the fix on one board and used a higher voltage cap V- caps 0.1uF(0201) 5%, 25V which worked as well. Could you explain why this worked on the charge pump cap on V+/-?? Might be temperature related.

hope get answer.

thanks.

Best regards,