Part Number: TMS320F28379D
Hi Champs,
My customer now is using F28379D controlCARD for testing. CCS11.0 have been installed correctly. But when they debug the project they got an error as below:

And when click "test connection" it shows:

In addition, in customer side XDS100 cannot show in device manager(The picture shows the Chinese system, just look at the part of COM AND LPT).

And I check the power supply of the board and it looks all right.

In order to avoid the driver not being installed successfully, the customer reinstalled the XDS100V2 driver. And the setting of .ccxml file is also correct. But the problem is still unresolved.

Could you please help me to analyze this error? Any help would be very thankful.
BR
Julia