• State TI Thinks Resolved
  • Locked Locked
  • Replies 6 replies
  • Answers 1 answer
  • Subscribers 82 subscribers
  • Views 272 views
  • Users 0 members are here
Support feedback
Options
Options
Similar topics

This thread has been locked.

If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.

C2000WARE: setup is damaged and can't be opened

Gerald
Genius 9575 points
Part Number: C2000WARE

Hi Experts,

Our customer said that C2000ware can't install on his MacBook pro. He downloaded it from the TI website. It gives the error "C2000ware_4_02_00_00 setup is damaged and can't be opened"

Please advise on how to install and troubleshoot. 

I also visit TI resource explorer but when I click this link, it brings me to the same page:

Best regards,

Gerald

  • 0
    TI__Guru 50430 points

    Gerald,

    Can you ask the customer to open terminal, then 

    sudo spctl --master-disable

    Then install the C2000Ware, and once installation is complete, 

    sudo spctl --master-enable

    Let me know if it still does not work.

    Regards, Santosh

  • 0 in reply to Santosh Jha
    TI__Genius 9575 points

    Hi Santosh,

    Thank you for your response. The customer is also thinking that he might be doing something wrong during installation. Can you please send an installation guide as the customer is also requesting for it? Thank you.

    Best regards,

    Gerald

  • 0 in reply to Gerald
    TI__Guru 50430 points

    Gerald,

    I tried on my home MacBook and I am seeing the same error. We will take a look at issue and get back to you.

     : Can you please check if you can reproduce?

    Regards, Santosh

  • 0 in reply to Santosh Jha
    TI__Mastermind 30825 points

    Gerald, 

    Will take a look at ths issue and get back to you.

    Do you know which Mac OS is the customer using? 

    In the meantime, the customer can download the C2000Ware package from TI's resource explorer. See attached snapshot. 

    This will be downloaded as a zip file.

    Best Regards

    Siddharth

  • 0 in reply to Siddharth Deshpande
    TI__Mastermind 30825 points

    Gerald, 

    I was able to reproduce it.  Looks like Apple is not allowing to install it since it doesn't trust the source. 

    When an application gets downloaded from any source other than those that Apple seems suited, the application gets an extended attribute "com.apple.Quarantine". This triggers the message: "<application> is damaged and can't be opened. You should move it to the Bin."

    Remove the attribute and you can launch the C2000Ware installer .

    To do this, open a terminal and type:$ xattr -c <path/to/C2000Ware_4_02_00_00_setup.app>

    Pls try this out and let us know if it resolves the issue.

    Best Regards

    Siddharth

  • 0 in reply to Siddharth Deshpande
    TI__Guru 50430 points

    Thanks, Siddharth, I can confirm it fixed issue on my macbook and I am able to install it.

    Regards, Santosh