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TMS320F28388D: Can not switch to PreOp successfully with example f2838x_cpu1_echoback_solution

Part Number: TMS320F28388D
Other Parts Discussed in Thread: C2000WARE

Hi Expert,

My customer are doing test of f2838x_cpu1_echoback_solution, they can connect to Twincat successfully, 

but face an issue that can not switch to PreOp wehn in both SM-synchron and DC-synchron, and show error as below showed, any suggestion for this?