Possibility to create Technical Case in Customer support center

Intellectual 565 points

Hello.

Have a question. Wy creating Technical Cases in Customer support center is gone? there is only E2E forum option.

over 2 years ago

0 Jim Carrillo over 2 years ago

TI__Genius 9148 points

Hi Wojciech,

Thanks for reaching out - we recently made that change to help guide more users to post on E2E. E2E is the best method of support for most of our users that puts you in direct communication with our product experts. It also dramatically increases the amount of technical content available for users to find when searching in Google, etc.

-Jim

Manager, Online Support

Texas Instruments

0 WW over 2 years ago in reply to Jim Carrillo

Intellectual 565 points

Hi Jim Carrillo. I understand this but how abut if my problem/question is a confidential? What options I have?

+1 Jim Carrillo over 2 years ago in reply to WW

TI__Genius 9148 points

Hi WW - if your question requires discussing something confidential, the product expert will provide a method for you to communicate privately with him/her - typically email or private messaging

C2000™︎ microcontrollers

C2000 microcontrollers forum

Possibility to create Technical Case in Customer support center