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TMDSCNCD28388D: clock source from 25 MHz to 20 MHz

Part Number: TMDSCNCD28388D

Hello,

Our customer use TMDSCNCD28388D to evaluate F28384S.

Customer changed the clock source from 25 MHz to 20 MHz on TMDSCNCD28388D.
After running for a total of six hours for two days, it suddenly stopped outputing 3.3V.
5V and 1.2V are fine, bur 3.3V is only about 1.5V output.

Is there a problem like this when switching external crystals?
In addition, could you please help to get any clue on the problem?
If you need any other information from customer, please let me know.

Regards,