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TMS320F28032-Q1: what failure will cause CSM permanently locked?

Part Number: TMS320F28032-Q1

Hi BU experts, 

In customer side, already found 2 pcs F28032 CSM unexpectedly locked. They don't use CSM to lock the device, however still found 2 pcs from their field returned with OTA failure and they found that the 2 return chips can't be programmed, and all Flash contents are 0 and CSM secure bit is set to 1 (that means it is locked). 

So I checked their OTA process, the usage of Flash API is fine. And they only operates the sector C-H, but not sector A and B (these 2 sectors are used to store their Bootloader Firmware). So their program may not lead to CSM locked. I was told that the sector A is balanced with sector H, and I think wrong operation on sector H may also lead to sector A cleared so that CSM permanently locked? But I can't sure it is the circumstance in this case. 

So I want to check you what failure will cause CSM  permanently locked? If it possible that wrong operation on sector H may also lead to sector A cleared so that CSM permanently locked? And any other system factors will lead to this issue, such as Flash depletion, and how it lead to CSM locked? 

Furtherly, I want to know the balancing mechanism in F2803x, i.e. how sector H is balanced with sector A and what factors will impact/enhance this "balancing connection", e.g. chip failure or weakness. 

Regards, 

Will