Tool/software:
Hi team
my customer has a problem as below picture shows. Do u have any advise? Thanks

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Tool/software:
Hi team
my customer has a problem as below picture shows. Do u have any advise? Thanks

Has the customer programmed custom CSM passwords? If so, the device will become locked after every device reset, so flash programming will not be possible unless the device is manually unlocked after each reset.
hi Luke,
As customer said it is a new chip that hasn't been used or reset before, so it has little possibility that the chip is locked. thanks!
Hello,
This expert is currently out of office until 10/21, so please expect a delay in response before then. Thank you for your patience.
Best Regards,
Allison
Hi,
Can the customer put the device in wait boot mode then test connection over JTAG? Please follow the steps in this app note: https://www.ti.com/lit/pdf/spracf0
Thanks,
Ben Collier