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TMS320F28377S: USB560 fail to connect to CCS12

Part Number: TMS320F28377S


Tool/software:

Hi Expert,

My customer are using blackberry USB560 to connect to CCS12, but fail when click test connection, below is the error reported.

[Start: Blackhawk XDS560v2-USB System Trace Emulator_0]

Execute the command:

%ccs_base%/common/uscif/dbgjtag.exe -f %boarddatafile% -rv -o -F inform,logfile=yes -S pathlength -S integrity

[Result]


-----[Print the board config pathname(s)]------------------------------------

C:\Users\THINKB~1\AppData\Local\TEXASI~1\
    CCS\ccs1210\0\0\BrdDat\testBoard.dat

-----[Print the reset-command software log-file]-----------------------------

This utility has selected a 560/2xx-class product.
This utility will load the program 'bh560v2u.out'.

They follow below link to update the firmware,

XDSPROTRACE (ti.com)

but there report an error when they follow step 4:

any suggestion for this issue?