C2000WARE: download c2000ware was denied

Feng Dong

Intellectual 550 points

Part Number: C2000WARE

Tool/software:

Hi guys, i just want to download c2000ware to develop F28388D board, i select "civil" and "yes" for I CERTIFY ALL THE ABOVE IS TRUE, but my request is denied. what's wrong? I just want to use F28388D to develop a ethercat slave board.

here is the information

We are sorry but your transaction has been denied.

If you feel you have been denied incorrectly, please contact the TI Customer Support Center at https://www.ti.com/supportform.
Be sure to include your name, email address, company, and country exactly as it appears on your myTI account.

Thank you,
Texas Instruments

5 months ago

0 Siddharth Deshpande 5 months ago

TI__Mastermind 34675 points

Hi,

Were you able to download older versions of C2000Ware or is this the first time that you are downloading it?

Best Regards

Siddharth

0 Feng Dong 5 months ago in reply to Siddharth Deshpande

Intellectual 550 points

first time to download it

0 Siddharth Deshpande 5 months ago in reply to Feng Dong

TI__Mastermind 34675 points

Hi,

Looks like some information maybe missing while you created your TI account. Will request the concerned team to look into it and provide further steps to resolve it.

Best Regards

Siddharth

0 Joe Prushing 5 months ago in reply to Siddharth Deshpande

TI__Genius 13971 points

Hi Feng, I checked with the WW MKTG (ti.com) team and they indicated this is usually due to some conflict in the user or company name with our system caught by an automated checker. You should have received a notification to file a CSC ticket to get it resolved. Please use the following link to submit your request: https://www.ti.com/info/customer-support.html

I hope this helps you resolve your issue.

C2000™︎ microcontrollers

C2000 microcontrollers forum

C2000WARE: download c2000ware was denied

Hi guys, i just want to download c2000ware to develop F28388D board, i select "civil" and "yes" for I CERTIFY ALL THE ABOVE IS TRUE, but my request is denied. what's wrong? I just want to use F28388D to develop a ethercat slave board.

here is the information

We are sorry but your transaction has been denied.