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TIEVM-HV-1PH-DCAC: S/O: 408318

Part Number: TIEVM-HV-1PH-DCAC

Tool/software:

Hello,

I have a customer who ordered the p/n: TIEVM-HV-1PH-DCAC

qty. 1

The customer reported:

"Hello,I recently ordered the TIEVMHV1PHDCAC inverter. However, upon powering up the auxiliary supply, we observed that one leg of the full-bridge is heating up significantly. We suspect there may be a faulty component in the device.Could you please advise if it is possible to return the unit and receive a replacement, or if you have any recommended solutions for this issue? I have attached the billing information for your reference.Looking forward to your assistance."

Can you please advise on this?

Thanks!