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LVBLDCMTR: Faulty Motor

Part Number: LVBLDCMTR
Other Parts Discussed in Thread: MCF8329A

Hi

I recently purchased an LVBLDCMTR Brushless DC Motor that I intended to use to evaluate the MCF8329A with the evaluation module MCF8329AEVM.
Today I have connected the motor for the first time and started to use the SmartTune feature in the TI Motor Studio software.

I am powering the system with a 24v DC supply. The motor was trying to spin and was drawing about 5 amps when I noticed smoke coming from it. I immediately disconnected the power. I have previously confirmed with a TI person through the technical forum that this motor would be suitable for my application.

It now appears that the motor may be damaged. I can get continuity through the red and yellow phases but the black phase appears to be open circuit.
I would like some advice about what may have happened. The motor shaft was not jammed and I believe I was operating the motor within its advertised parameters.

Is it possible to make a warranty claim? As I do not live in the US how would I go about doing this?

Regards
Grahame