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TMDSPLCKIT-v3 “No available serial ports were found”.

I am new to TMDSPLCKIT-v3 .

               (I know the kit already having prime package. I changed prime package to G3 package using PLC quality monitor flash burning.

               i tried to change G3 to Prime, for this i burned prime code using PLC quality monitor. File i used is "prime_iec432_f2806x.srec")

I burned prime package into kit, after that i am trying to access system info of device using PLC zero configuration/ PLC quality monitor.

It s giving an error “No available serial ports were found” .

(COM number in PC is COM8. COM number is available in zero configuration GUI and PLC quality monitor . I can't able select this COM number. If i select this number after 2 second its giving some kind of time out error (not able to configure PLC kit, please reset) .This is not a accurate message but meaning is same.

But COM port for kit is detected in PC, i have seen in PC->device manager -> ports-> COM8 )

I tried to changing COM number in PC also, its not working.

i am thinking that the prime code may crash while burning,

So to avoid this how to factory reset device, otherwise how to burn prime_iec432_f2806x.srec correctly.(one thing is i cant able to select  COM number in PLC quality monitor).

Tell me any way to solve this problem.

Thanks for your reply.

(sorry for my English)