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C2000 picollo TMS320F28069 debug message

Other Parts Discussed in Thread: TMS320F28069

Hi,

  We are currently debugging a customer PCB with Picollo TMS320F28069. With the same environment, we can link to HVKIT with F28069 control card and run the demo program without any problem. For our customer's PCB, if we click "RUN" on loaded demo code " Lab1", LED2 won't blink. After pressed "PAUSE" icon and debug windows shows:

Texas Instruments XDSL100V2 USB Emulator_0/C28xx (Suspended)
0x3FF788 (no symbols are defined for 0x3FF788

No source available for "0x3ff788" 

Please kindly advise where the problem might be. The demo code "Lab1" really flashed into F28069 on our PCB? How to verify the F28069 has been flashed successfully? Your replay will be highly appreciated.

Best Regards,

James