How to apply for exchange my kit

user4870896

Prodigy 60 points

Other Parts Discussed in Thread: TMS320F28035

My kit was burned dowm ,the Customer service said i must first contact TI via E2E forum at

http://e2e.ti.com/ to verify the failure

over 8 years ago

0 Gautam Iyer over 8 years ago

Guru 192875 points

Hi,

You mean to say... it was already burned when you opened the package?

Regards,
Gautam

0 user4870896 over 8 years ago in reply to Gautam Iyer

Prodigy 60 points

No,when i wa doing he test.I just get it half month,How can i get the After-sales service,thank you!

0 Gautam Iyer over 8 years ago in reply to user4870896

Guru 192875 points

You simply need to replace the part by ordering the same online. Also, check for other affected components. TI as a company doesn't provide any After-sales service for any of their kits.

0 Adam Dunhoft over 8 years ago in reply to user4870896

TI__Expert 7885 points

Hello,

Which kit is this?

Best Regards,
Adam Dunhoft

0 user4870896 over 8 years ago in reply to Adam Dunhoft

Prodigy 60 points

TI’s C2000 Piccolo™ TMS320F28035 microcontroller (MCU).:Solar Micro Inverter Development Board

0 user4870896 over 8 years ago in reply to Gautam Iyer

Prodigy 60 points

The supplier said like this:For all defective development tools:
The customer must first contact TI via E2E forum at
http://e2e.ti.com/ to verify the failure. If the TI tech determines the part could be
defective, please have the customer return the kit to Mouser and send the
customer a replacement.Be sure to forward us the email thread or link to
the E2E forum thread showing the customer spoke to a TI tech and confirmed
part may be defective.
For help on how to use the E2E forum, customers can utilize the E2E
training guide at e2e.ti.com/.../. Click on _Getting
Started_ on the right hand side of the page.
Customers can also contact TI using the following additional options:
www.ti.com/.../contactus.page

0 Manish Bhardwaj over 8 years ago in reply to user4870896

TI__Mastermind 43730 points

Can you please elaborate on the conditions under which the fault happened?

0 user4870896 over 8 years ago in reply to Manish Bhardwaj

Prodigy 60 points

Yes

The MCU is TI’s C2000 Piccolo™ TMS320F28035 microcontroller.The kit is Solar Micro Inverter Development Board

I set the input voltage(PV+,PV-) 30V,and down load the program.Then my power supply voltage became about 2.2V and can not ajust.Smell the paste flavor The element 3CZECC4G3 burned down

0 Manish Bhardwaj over 8 years ago in reply to user4870896

TI__Mastermind 43730 points

What build level were you on when this happened?

Did you connect both the power supplies to the board? one for the isolated flyback side and other for the inverter side?

Based on the description above you did not follow the instructions where it is clearly listed not to connect any input voltage before you load code into the controller.

hence I would suggest you make arrangements to repair the board yourself as it was not operated per the user guide.

However i will be interested to know what exactly you did wrong to ensure you don;t face the same issue after the repair.

0 user4870896 over 8 years ago in reply to Manish Bhardwaj

Prodigy 60 points

I follow the instruction to connect all the power supplies in the kit.I hope you can help me to test the kit if there are ather elements damaged which i do not know,and fix it.thank you very much

C2000™︎ microcontrollers

C2000 microcontrollers forum

How to apply for exchange my kit