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BOOSTXL-POSMGR: Technical/Application Help with the BOOSTXL-POSMGR

Part Number: BOOSTXL-POSMGR

Hello all I have a customer experiencing the following issue below with the BOOSTXL-POSMGR.

Bought a launch pad about a month ago to connect input and out put
is there a defect with the board or are we connecting the board wrong  
on this board there are 2 ways to power the board  
there are 2 ways to power the board  supply the voltage to the board externally  
the voltage should be 5 but it sits at only half that 2.5 volts something is wrong with the board.

I will forward this link to the customer to answer any additional questions concerning this matter.