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TMS320F28377D: QPOSSLAT latched issue

Part Number: TMS320F28377D

Dear all,

When customer used F2837xD QEP strobe position latch function to get the motor position, they found the QPOSSLAT will miss 1 count when direction change. In detail, for 1000 line encoder, the QPOSSLAT latched position counter during clockwise is 0xF9F, but when the direction change to anti-clockwise, the first QPOSSLAT latched position counter is 0xF9E, this will made strobe position changed 0.1 degree.  

Here is the register:

And here is the signal:

I see in the TRM the Figure 16-11 shows the strobe position latch when different direction should be the same, please help on this , thanks.

Sam