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TMS320F28030: TMS320F28030 Low temperature start-up problem

Part Number: TMS320F28030


Dear TI :

     Our customer uesd TMS320F28030  in Stepper motor driver product. 

     When the temperature is below minus 20 degrees, the TMS320F28030 cannot start up, but the spec support -40 to 125. 

     Is that ok for this issue? How can we solve this problem? thanks!