• State Resolved
  • Locked Locked
  • Replies 10 replies
  • Answers 1 answer
  • Subscribers 83 subscribers
  • Views 391 views
  • Users 0 members are here
Support feedback
Options
Options
Similar topics

This thread has been locked.

If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.

CCS/TMS320F28035: TMS320F28035

Rayna Wang
Expert 3680 points
Part Number: TMS320F28035

Tool/software: Code Composer Studio

Hi Expert,

Our customer use CCS5.5 with compiler v6.2.0, recently they met the issue as  below, hope you could give some suggestion on it. Thanks!

1# When opened the CCS at the first time, there will jump the below window, and the main meaning is "This program cannot be started because nspr4.dll is lost in the computer. Try to reinstall the program to solve this problem". 

- For this issue, customer has tried to reinstall CCS5.5 and rebuild related workspace, but not help.

2# After "build the project", there will show the below error.

- Customer has installed the v6.2.0 compiler already, as the last figure shown.

  • 0
    TI__Guru**** 173310 points

    For issue #1, the screenshot did not come through. Could you please attach it again?

    Also what operating system are they using?

    As a first troubleshooting step, I would suggest checking this section for general tips regarding installation of CCS. 
    http://software-dl.ti.com/ccs/esd/documents/users_guide/ccs_troubleshooting.html#general-tips-for-installing-ccs

    For issue #2, please ask them to ensure that all paths (CCS installation, workspace directory, etc) do not contain non-alphanumeric characters.
    https://e2e.ti.com/support/tools/ccs/f/81/t/740719

    If after checking these points, the build error still persists, please zip up their project and attach it here for us to look at.

  • 0 in reply to AartiG
    TI__Expert 3680 points

    Hi AartiG，

    This figure is picture1 which failed to upload.

    For this issue, I still wait for customer's reply for the issue is not happened every time.

    Thanks!

  • 0 in reply to Rayna Wang
    TI__Guru**** 173310 points

    Rayna,

    You did not mention what operating system they are using. The missing dll error seems like a missing dependency which might have to do with their OS. It might also be related to missing Miscrosoft MSVC redistributable libraries. Please have them also take a look at this link for troubleshooting issues specific to CCS 5.5. 

    http://processors.wiki.ti.com/index.php/Troubleshooting_CCSv5

    Also I would strongly advise recommending to the customer to update to a more recent version of CCS. There is very limited support we can provide for these older versions.

  • 0 in reply to AartiG
    TI__Expert 3680 points
    Hi AartiG,

    Thanks for your reply.

    After checked with customer, CCS5.5 is used in their one mature product, and could not be changed for another version.
    Their operating system is window 7, and they use cloud computer system in company. The CCS5.5 works well before Dec 2018 in their computer. Customer wonder if the cloud system could influence the usage of CCS5.5.

    As the below link suggestion, they have delete the "ti" folder clearly and only install CCS5.5 version;
    Disable anti-virus software;
    The installation paths are correct, and with no non-ASCII character.

    software-dl.ti.com/.../ccs_troubleshooting.html

    Thank you!

    -Rayna
  • 0 in reply to Rayna Wang
    TI__Guru**** 173310 points

    Rayna,

    Rayna Wang said:
    Their operating system is window 7, and they use cloud computer system in company.

    Where and how do they install and access CCS? Is CCS installed on a local drive on the PC or somewhere on the cloud?
    Did they have any errors or issues during installation, or is it only during startup of CCS that they see the error? Could you request them to send their CCS install logs? They can zip up the folder and attach it here. http://processors.wiki.ti.com/index.php/Troubleshooting_CCSv5#Install_Logs

    Rayna Wang said:
    The CCS5.5 works well before Dec 2018 in their computer.

    Did something change in their environment during that time frame? Like an OS update or some other change in their installation environment?
    That may help point to factors that may be playing a role here.

  • 0 in reply to AartiG
    TI__Expert 3680 points

    Hi AartiG,

    1# CCS5.5 is installed in the C disk which is allocated by background cloud server, not on their local PC.

    2# There is no error during installation, and the issue only occurs during CCS startup or using

    3# For the OS update, their IT said that their system will not be updated automatically. The disk will be restored by default and will not take effect even update the system.

         For the anti-virus software, they didn't instal it before Feb. 2019

    The below is their CCS install logs. FYI.

    60556FE5-C1A1-4061-8DF8-FFB8393BAE2D.zip

    Thanks!

    -Rayna

  • 0 in reply to Rayna Wang
    TI__Expert 3680 points
    In addition, their install "Symantec 14.0" anti-virus software in their system now.
  • 0 in reply to Rayna Wang
    TI__Guru**** 173310 points
    Here is some information I received from an expert that might help:

    "The error message about nspr4.dll could have something to do with a conflicting version of FireFox being installed. That version of CCS used a Mozilla open source component called xpcom. There is a possibility that related DLLs are being either loaded from the customer’s PATH or because they have changed the default browser to Firefox. Here is something the customer could try: start a command prompt, set the PATH variable to the minimum set of paths required, and launch CCS from there. That should avoid any unexpected DLLs being loaded.
    Also make sure they have not changed the default CCS browser."

    If the above information does not help resolve the issue, another option may be for them to update to a newer CCS (at least CCS 6.2.0) which does not use xpcom. They can set up CCS to build with the older 6.2.0 compiler. So even with the newer CCS, as long as they build the project with the same version of compiler that was used with the original project, that should allow them to recreate the same build output.
  • 0 in reply to AartiG
    TI__Guru**** 173310 points
    Rayna,

    I hope that one of the suggestions provided in my previous reply is helpful for the customer to move past their issue, as these are the only recommendations we have at the moment, especially for this older, unsupported version of CCS.
  • 0 in reply to AartiG
    TI__Expert 3680 points
    Hi AartiG,

    Thanks for you support!

    -Rayna