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TMS320F28388D: No SYNC0 received running CPU1_Echoback_Solution demo codes

Part Number: TMS320F28388D
Other Parts Discussed in Thread: C2000WARE

Hello Champs,

Customer is testing "f2838x_cpu1_echoback_solution" demo codes in below folder:

C:\ti\C2000Ware_2_00_00_02\libraries\communications\Ethercat\f2838x\examples\f2838x_cpu1_echoback_solution

They found that after enabling "DC_SYNC" in TwinCAT, there will be below errors shown:

Box 1 (F2838x CPU1 etherCAT (1001): 'SAFEOP to OP' failed! Error: 'check device state for OP'. Al Status '0x0014' read and '0x0008' expected. Al status Code '0x002d' - no SYNC0 or SYNC1 received.

Would you please kindly help? Thanks!

Best Regards,

Linda