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TMS320F280049: F280049 oscillator failure when using external crystal

Part Number: TMS320F280049

Hi expert,

My customer is running digital power projects, in a recent test, they meet oscillator failure issue in their project. We may need your expertise to help identify the cause and fix this problem.

Their F280049’s internal oscillator may stop output when high power is on and this problem is easy to reproduce on many of their models. Different working conditions can cause different distortion on oscillator’s output.

And they have captured waveform as attached.

Could you and your team kindly help us with this?

Thanks

Sheldon