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Hi Team,
My customer face an issue that they are not able to erase and program flash on their several new board based on F28379D,while they can connect the board to CCS successfully and download the code to RAM, they verify the power supply is ok and there is not over voltage condition that may damage F28379D. also the device is unlocked, they can watch the flash value in CCS, the error when download the code to flash is showed as below, is there any reason that they can connected the device to CCS but can not erase and program flash?
Strong,
Which version of CCS are they using? Please suggest them to move to CCSv8 or CCSv9 and see if that helps. See https://e2e.ti.com/support/microcontrollers/c2000/f/171/t/729543?-FAQ-Product-Change-Notice-PCN-20180523001-1-for-TMS320F2837x-and-TMS320F2807x-devices for more details.
Don't forget to check for updates in CCS and install them.
Let me know if this does not help to fix the issue.
Thanks and regards,
Vamsi