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UNIFLASH: failed to unlock the device after secured firmware downloaded

Part Number: UNIFLASH

Customer reported they failed to unlock F280049 after they downloaded the secured firmware(with password programmed) with UniFlash 6.0.0.  They tried to input their password in Setting & Utilities, then click “Program password” or "Unlock, and the below image showed. And sometimes the error -1156 was reported, which indicated that the device might be operating in low-power mode. However, it could work well with CCS tool. Could you please help check what the possible reasons for this?