TMS320F28388D: USB driver issue on Win 10.0.19041

Jordan Zhou

Part Number: TMS320F28388D
Other Parts Discussed in Thread: C2000WARE, CONTROLSUITE

Hi,

Will you help to check the USB demo code, please?

Issues are reported when connecting Win 10.0.19041. Demo code comes from the lates C2000ware. PC is the master, F28388 is the salve.

Thanks a lot.

Br, Jordan

over 4 years ago

0 Siddharth Deshpande over 4 years ago

TI__Mastermind 35615 points

Hi Jordan,

Let me know which USB demo code/example you are facing an issue with. Also which board are you trying it on?

Best Regards

Siddharth

0 Jordan Zhou over 4 years ago in reply to Siddharth Deshpande

TI__Genius 10040 points

Sorry, it's F28377 USB code.

When connected to other Win system, it works fine, USB driver can be setup successfully, but not Win 10.0.19041.

Their code came from Controlsuite, very old.

Br, Jordan

0 Jordan Zhou over 4 years ago in reply to Siddharth Deshpande

TI__Genius 10040 points

Siddharth,

It's about the driver.

F28377 and F28388's USB, driver can't be recognized by Win10.0.19041.

Will you try on Win 10.0.19041, please?

Thanks a lot.

Br, Jordan

0 Siddharth Deshpande over 4 years ago in reply to Jordan Zhou

TI__Mastermind 35615 points

Hi Jordan,

Is the issue not resolved? Since you had clicked on ""This resolved my issue" , I assumed that it is resolved and hence did not respond to it.

Can you share the "setupapi.dev.log" file located in "Windows\INF" folder to see if any error is reported while loading the driver.

All the PC's that I have use Windows Version 10.0.18363.1198 and don't see any issue with USB driver on these machines.

Best Regards

Siddharth

0 Jordan Zhou over 4 years ago in reply to Siddharth Deshpande

TI__Genius 10040 points

Siddharth,

It's not resolved.

The issue only exits on Win10.0.19041. Do you have this version? If yes, you can try too.

I'll ask customer to provide the log file.

Thanks a lot.

Br, Jordan

0 Siddharth Deshpande over 4 years ago in reply to Jordan Zhou

TI__Mastermind 35615 points

Hi Jordan,

I don't have this version. Do you have one? Let me see if I can get one PC with this version.

In the meantime, let us analyze the logs (once you have shared) and figure out what the issue could be.

Best Regards

Siddharth

0 Jordan Zhou over 4 years ago in reply to Siddharth Deshpande

TI__Genius 10040 points

Siddharth,

Here's the log file.

Will you help to take a look, please?

Thanks a lot.

Br, Jordan

Fullscreen USB_log.txt Download

>>>  [Device Install (DiShowUpdateDevice) - USB\VID_0000&PID_0000\2]
>>>  Section start 2020/12/09 15:38:34.626
      cmd: "C:\Windows\system32\mmc.exe" C:\Windows\system32\devmgmt.msc
     dvi: {DIF_UPDATEDRIVER_UI} 15:38:34.626
     dvi:      Default installer: Enter 15:38:34.626
     dvi:      Default installer: Exit
     dvi: {DIF_UPDATEDRIVER_UI - exit(0xe000020e)} 15:38:34.626
     ndv: {Update Driver Software Wizard - USB\VID_0000&PID_0000\2}
!    ndv:      Searching Windows Update has been disabled for the Update Wizard.
!    ndv:      Policy has been set to prevent searching Windows Update for drivers.
     dvi:      {DIF_SELECTDEVICE} 15:38:43.813
     dvi:      {DIF_SELECTDEVICE - exit(0xe000020e)} 15:38:43.813
     dvi:      {DIF_SELECTDEVICE} 15:39:05.473
     dvi:      {DIF_SELECTDEVICE - exit(0xe000020e)} 15:39:05.473
     sto:      {Setup Import Driver Package: c:\users\administrator\desktop\xlf\windows_drivers\usb_dev_bulk.inf} 15:39:12.761
     inf:           Provider: Texas Instruments Inc.
     inf:           Class GUID: {F5450C06-EB58-420e-8F98-A76C5D4AFB18}
     inf:           Driver Version: 10/18/2016,2.1.4.0
     inf:           Catalog File: usb_dev_bulk.cat
     sto:           {Copy Driver Package: c:\users\administrator\desktop\xlf\windows_drivers\usb_dev_bulk.inf} 15:39:12.776
     sto:                Driver Package = c:\users\administrator\desktop\xlf\windows_drivers\usb_dev_bulk.inf
     sto:                Flags          = 0x00000007
     sto:                Destination    = C:\Users\ADMINI~1\AppData\Local\Temp\{f63fc1d8-5ddb-d84b-8c74-266d5794e964}
     sto:                Copying driver package files to 'C:\Users\ADMINI~1\AppData\Local\Temp\{f63fc1d8-5ddb-d84b-8c74-266d5794e964}'.
     flq:                {FILE_QUEUE_COMMIT} 15:39:12.796
     flq:                     Copying 'c:\users\administrator\desktop\xlf\windows_drivers\i386\lmusbdll.lib' to 'C:\Users\ADMINI~1\AppData\Local\Temp\{f63fc1d8-5ddb-d84b-8c74-266d5794e964}\i386\lmusbdll.lib'.
     flq:                     Copying 'c:\users\administrator\desktop\xlf\windows_drivers\i386\lmusbdll.dll' to 'C:\Users\ADMINI~1\AppData\Local\Temp\{f63fc1d8-5ddb-d84b-8c74-266d5794e964}\i386\lmusbdll.dll'.
     flq:                     Copying 'c:\users\administrator\desktop\xlf\windows_drivers\amd64\WdfCoInstaller01009.dll' to 'C:\Users\ADMINI~1\AppData\Local\Temp\{f63fc1d8-5ddb-d84b-8c74-266d5794e964}\amd64\WdfCoInstaller01009.dll'.
     flq:                     Copying 'c:\users\administrator\desktop\xlf\windows_drivers\amd64\WinUSBCoInstaller2.dll' to 'C:\Users\ADMINI~1\AppData\Local\Temp\{f63fc1d8-5ddb-d84b-8c74-266d5794e964}\amd64\WinUSBCoInstaller2.dll'.
     flq:                     Copying 'c:\users\administrator\desktop\xlf\windows_drivers\amd64\lmusbdll64.lib' to 'C:\Users\ADMINI~1\AppData\Local\Temp\{f63fc1d8-5ddb-d84b-8c74-266d5794e964}\amd64\lmusbdll64.lib'.
     flq:                     Copying 'c:\users\administrator\desktop\xlf\windows_drivers\amd64\lmusbdll64.dll' to 'C:\Users\ADMINI~1\AppData\Local\Temp\{f63fc1d8-5ddb-d84b-8c74-266d5794e964}\amd64\lmusbdll64.dll'.
     flq:                     Copying 'c:\users\administrator\desktop\xlf\windows_drivers\usb_dev_bulk.cat' to 'C:\Users\ADMINI~1\AppData\Local\Temp\{f63fc1d8-5ddb-d84b-8c74-266d5794e964}\usb_dev_bulk.cat'.
     flq:                     Copying 'c:\users\administrator\desktop\xlf\windows_drivers\usb_dev_bulk.inf' to 'C:\Users\ADMINI~1\AppData\Local\Temp\{f63fc1d8-5ddb-d84b-8c74-266d5794e964}\usb_dev_bulk.inf'.
     flq:                {FILE_QUEUE_COMMIT - exit(0x00000000)} 15:39:12.872
     sto:           {Copy Driver Package: exit(0x00000000)} 15:39:12.877
     ump:           Import flags: 0x00000000
     pol:           {Driver package policy check} 15:39:13.002
     pol:           {Driver package policy check - exit(0x00000000)} 15:39:13.002
     sto:           {Stage Driver Package: C:\Users\ADMINI~1\AppData\Local\Temp\{f63fc1d8-5ddb-d84b-8c74-266d5794e964}\usb_dev_bulk.inf} 15:39:13.002
     inf:                {Query Configurability: C:\Users\ADMINI~1\AppData\Local\Temp\{f63fc1d8-5ddb-d84b-8c74-266d5794e964}\usb_dev_bulk.inf} 15:39:13.013
     inf:                     Driver package uses WDF.
     inf:                     Driver package 'usb_dev_bulk.inf' is configurable.
     inf:                {Query Configurability: exit(0x00000000)} 15:39:13.450
     flq:                {FILE_QUEUE_COMMIT} 15:39:13.450
     flq:                     Copying 'C:\Users\ADMINI~1\AppData\Local\Temp\{f63fc1d8-5ddb-d84b-8c74-266d5794e964}\i386\lmusbdll.lib' to 'C:\Windows\System32\DriverStore\Temp\{f345b782-9606-5f4a-bf21-0300a54e3269}\i386\lmusbdll.lib'.
     flq:                     Copying 'C:\Users\ADMINI~1\AppData\Local\Temp\{f63fc1d8-5ddb-d84b-8c74-266d5794e964}\i386\lmusbdll.dll' to 'C:\Windows\System32\DriverStore\Temp\{f345b782-9606-5f4a-bf21-0300a54e3269}\i386\lmusbdll.dll'.
     flq:                     Copying 'C:\Users\ADMINI~1\AppData\Local\Temp\{f63fc1d8-5ddb-d84b-8c74-266d5794e964}\amd64\WdfCoInstaller01009.dll' to 'C:\Windows\System32\DriverStore\Temp\{f345b782-9606-5f4a-bf21-0300a54e3269}\amd64\WdfCoInstaller01009.dll'.
     flq:                     Copying 'C:\Users\ADMINI~1\AppData\Local\Temp\{f63fc1d8-5ddb-d84b-8c74-266d5794e964}\amd64\WinUSBCoInstaller2.dll' to 'C:\Windows\System32\DriverStore\Temp\{f345b782-9606-5f4a-bf21-0300a54e3269}\amd64\WinUSBCoInstaller2.dll'.
     flq:                     Copying 'C:\Users\ADMINI~1\AppData\Local\Temp\{f63fc1d8-5ddb-d84b-8c74-266d5794e964}\amd64\lmusbdll64.lib' to 'C:\Windows\System32\DriverStore\Temp\{f345b782-9606-5f4a-bf21-0300a54e3269}\amd64\lmusbdll64.lib'.
     flq:                     Copying 'C:\Users\ADMINI~1\AppData\Local\Temp\{f63fc1d8-5ddb-d84b-8c74-266d5794e964}\amd64\lmusbdll64.dll' to 'C:\Windows\System32\DriverStore\Temp\{f345b782-9606-5f4a-bf21-0300a54e3269}\amd64\lmusbdll64.dll'.
     flq:                     Copying 'C:\Users\ADMINI~1\AppData\Local\Temp\{f63fc1d8-5ddb-d84b-8c74-266d5794e964}\usb_dev_bulk.cat' to 'C:\Windows\System32\DriverStore\Temp\{f345b782-9606-5f4a-bf21-0300a54e3269}\usb_dev_bulk.cat'.
     flq:                     Copying 'C:\Users\ADMINI~1\AppData\Local\Temp\{f63fc1d8-5ddb-d84b-8c74-266d5794e964}\usb_dev_bulk.inf' to 'C:\Windows\System32\DriverStore\Temp\{f345b782-9606-5f4a-bf21-0300a54e3269}\usb_dev_bulk.inf'.
     flq:                {FILE_QUEUE_COMMIT - exit(0x00000000)} 15:39:13.559
     sto:                {DRIVERSTORE IMPORT VALIDATE} 15:39:13.559
     sig:                     Driver package catalog is valid.
     sig:                     {_VERIFY_FILE_SIGNATURE} 15:39:13.872
     sig:                          Key      = usb_dev_bulk.inf
     sig:                          FilePath = C:\Windows\System32\DriverStore\Temp\{f345b782-9606-5f4a-bf21-0300a54e3269}\usb_dev_bulk.inf
     sig:                          Catalog  = C:\Windows\System32\DriverStore\Temp\{f345b782-9606-5f4a-bf21-0300a54e3269}\usb_dev_bulk.cat
!    sig:                          Verifying file against specific (valid) catalog failed.
!    sig:                          Error 0x800b0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.
     sig:                     {_VERIFY_FILE_SIGNATURE exit(0x800b0109)} 15:39:13.903
     sig:                     {_VERIFY_FILE_SIGNATURE} 15:39:13.903
     sig:                          Key      = usb_dev_bulk.inf
     sig:                          FilePath = C:\Windows\System32\DriverStore\Temp\{f345b782-9606-5f4a-bf21-0300a54e3269}\usb_dev_bulk.inf
     sig:                          Catalog  = C:\Windows\System32\DriverStore\Temp\{f345b782-9606-5f4a-bf21-0300a54e3269}\usb_dev_bulk.cat
     sig:                          Success: File is signed in Authenticode(tm) catalog.
     sig:                          Error 0xe0000242: The publisher of an Authenticode(tm) signed catalog has not yet been established as trusted.
     sig:                     {_VERIFY_FILE_SIGNATURE exit(0xe0000242)} 15:39:13.950
!    sig:                     Driver package signer is unknown, but user trusts signer.
     sig:                     Driver package certificate was successfully installed.
     sto:                {DRIVERSTORE IMPORT VALIDATE: exit(0x00000000)} 15:39:17.325
     sig:                Signer Score  = 0x0F000000 (Authenticode)
     sig:                Signer Name   = Texas Instruments Incorporated
     sto:                {Core Driver Package Import: usb_dev_bulk.inf_amd64_adf77bf65ea6355b} 15:39:17.340
     sto:                     {DRIVERSTORE IMPORT BEGIN} 15:39:17.340
     sto:                     {DRIVERSTORE IMPORT BEGIN: exit(0x00000000)} 15:39:17.340
     cpy:                     {Copy Directory: C:\Windows\System32\DriverStore\Temp\{f345b782-9606-5f4a-bf21-0300a54e3269}} 15:39:17.340
     cpy:                          Target Path = C:\Windows\System32\DriverStore\FileRepository\usb_dev_bulk.inf_amd64_adf77bf65ea6355b
     cpy:                          {Copy Directory: C:\Windows\System32\DriverStore\Temp\{f345b782-9606-5f4a-bf21-0300a54e3269}\amd64} 15:39:17.340
     cpy:                               Target Path = C:\Windows\System32\DriverStore\FileRepository\usb_dev_bulk.inf_amd64_adf77bf65ea6355b\amd64
     cpy:                          {Copy Directory: exit(0x00000000)} 15:39:17.356
     cpy:                          {Copy Directory: C:\Windows\System32\DriverStore\Temp\{f345b782-9606-5f4a-bf21-0300a54e3269}\i386} 15:39:17.356
     cpy:                               Target Path = C:\Windows\System32\DriverStore\FileRepository\usb_dev_bulk.inf_amd64_adf77bf65ea6355b\i386
     cpy:                          {Copy Directory: exit(0x00000000)} 15:39:17.356
     cpy:                     {Copy Directory: exit(0x00000000)} 15:39:17.372
     idb:                     {Register Driver Package: C:\Windows\System32\DriverStore\FileRepository\usb_dev_bulk.inf_amd64_adf77bf65ea6355b\usb_dev_bulk.inf} 15:39:17.372
     idb:                          Created driver package object 'usb_dev_bulk.inf_amd64_adf77bf65ea6355b' in DRIVERS database node.
     idb:                          Created driver INF file object 'oem27.inf' in DRIVERS database node.
     idb:                          Registered driver package 'usb_dev_bulk.inf_amd64_adf77bf65ea6355b' with 'oem27.inf'.
     idb:                          {Configure Device Setup Class: {f5450c06-eb58-420e-8f98-a76c5d4afb18}}
     idb:                               Class Name = USBLibBulkDeviceClass
     idb:                          {Configure Device Setup Class: exit(0x00000000)}
     flq:                          {FILE_QUEUE_COMMIT} 15:39:17.387
     flq:                          {FILE_QUEUE_COMMIT - exit(0x00000000)} 15:39:17.387
     idb:                     {Register Driver Package: exit(0x00000000)} 15:39:17.387
     idb:                     {Publish Driver Package: C:\Windows\System32\DriverStore\FileRepository\usb_dev_bulk.inf_amd64_adf77bf65ea6355b\usb_dev_bulk.inf} 15:39:17.387
     idb:                          Activating driver package 'usb_dev_bulk.inf_amd64_adf77bf65ea6355b'.
     cpy:                          Published 'usb_dev_bulk.inf_amd64_adf77bf65ea6355b\usb_dev_bulk.inf' to 'oem27.inf'.
     idb:                          Indexed 2 device IDs for 'usb_dev_bulk.inf_amd64_adf77bf65ea6355b'.
     sto:                          Flushed driver database node 'DRIVERS'. Time = 63 ms
     sto:                          Flushed driver database node 'SYSTEM'. Time = 16 ms
     idb:                     {Publish Driver Package: exit(0x00000000)} 15:39:17.497
     sto:                     {DRIVERSTORE IMPORT END} 15:39:17.512
     dvi:                          Flushed all driver package files to disk. Time = 63 ms
     sig:                          Installed catalog 'usb_dev_bulk.cat' as 'oem27.cat'.
     sto:                     {DRIVERSTORE IMPORT END: exit(0x00000000)} 15:39:17.622
     sto:                {Core Driver Package Import: exit(0x00000000)} 15:39:17.622
     sto:           {Stage Driver Package: exit(0x00000000)} 15:39:17.637
     sto:      {Setup Import Driver Package - exit (0x00000000)} 15:39:17.715
     dvi:      Searching for hardware ID(s):
     dvi:           usb\vid_0000&pid_0000&rev_0001
     dvi:           usb\vid_0000&pid_0000
     dvi:      Searching for compatible ID(s):
     dvi:           usb\class_ff&subclass_00&prot_00
     dvi:           usb\class_ff&subclass_00
     dvi:           usb\class_ff
     dvi:      Class GUID of device changed to: {f5450c06-eb58-420e-8f98-a76c5d4afb18}.
     ump:      {Plug and Play Service: Device Install for USB\VID_0000&PID_0000\2}
     dvi:           {Core Device Install} 15:39:17.825
     utl:                {Select Drivers - USB\VID_0000&PID_0000\2} 15:39:17.825
     utl:                {Select Drivers - exit(0x00000000} 15:39:17.825
     dvi:                {Configure Device - USB\VID_0000&PID_0000\2} 15:39:17.840
     dvi:                     Device Status: 0x01806400 [0x1c - 0xc0000490]
     dvi:                     Config Flags: 0x00000040
     dvi:                     Parent Device: USB\ROOT_HUB30\4&f6b6c56&0&0
     dvi:                     Install Device: Configuring device. 15:39:17.840
     dvi:                          Configuration: null
     dvi:                     Install Device: Configuring device completed. 15:39:17.840
     dvi:                     Device Status: 0x01806400 [0x1c - 0xc0000490]
     dvi:                     Install Device: Starting device 'USB\VID_0000&PID_0000\2'. 15:39:17.840
     dvi:                     Install Device: Starting device completed. 15:39:18.056
!    dvi:                     Device not started (unknown reason): Device has no problem.
     dvi:                {Configure Device - exit(0x00000000)} 15:39:18.056
     dvi:           {Core Device Install - exit(0x00000000)} 15:39:18.071
     ump:      {Plug and Play Service: Device Install exit(00000000)}
     ndv:      {Install Related Drivers} 15:39:18.102
!    ndv:           Unable to install related drivers. Error = 0x00000490
     ndv:      {Install Related Drivers: exit(0x00000490)} 15:39:18.102
     dvi:      {DIF_NEWDEVICEWIZARD_FINISHINSTALL} 15:39:18.118
     dvi:           Default installer: Enter 15:39:18.118
     dvi:           Default installer: Exit
     dvi:      {DIF_NEWDEVICEWIZARD_FINISHINSTALL - exit(0xe000020e)} 15:39:18.134
     ndv: {Update Driver Software Wizard exit(00000000)}
<<<  Section end 2020/12/09 15:39:20.259
<<<  [Exit status: SUCCESS]

0 Siddharth Deshpande over 4 years ago in reply to Jordan Zhou

TI__Mastermind 35615 points

Hi Jordan,

Took a look at the log file, however it does not help in identifying the cause of the failulre.

It also does not state the reason for the failure.

" Device not started (unknown reason): Device has no problem.
{Configure Device - exit(0x00000000)} "

Is the customer using the driver from C2000Ware v3.03.00.00? Also, are you able to reproduce this?

Best Regards

Siddharth

0 Jordan Zhou over 4 years ago in reply to Siddharth Deshpande

TI__Genius 10040 points

Siddharth,

The same on the latest driver from C2000Ware V3.03.

The issue only appears on Win 10.0.19041.

Br, Jordan

0 Siddharth Deshpande over 4 years ago in reply to Jordan Zhou

TI__Mastermind 35615 points

Jordan,

Not sure why it is happening only on a particular version of Windows. Did you check on the Windows forum ?

Also, are you able to reproduce this? I don't have access to a PC with Win 10.0.19041.

Best Regards

Siddharth

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TMS320F28388D: USB driver issue on Win 10.0.19041