Hi TI employee,
The coustomer is a 3P E-meter manufacturer. They have consumed nealy 4 miilion units of F5438 on 3P E-meter for the past 3-4 years.
A problem occurs this time , after power on , the LCD can not display any information. First , they guess the cause is a LFXT1 oscillate fault issue.
However,Digging the issue deeply , they found LFXT1 failure is just a consequence of another issue——Vcore = 0V after pown on.
In the Application code, they confugure JTAG pin to OUTPUT direction (output low level) , when the issue occurs ,we found the JTAG pins are 1.2 ~1.4V.
It looks like PC is not activated after power on and the JTAG pins have 't initialized yet.
By asserting the RESET pin to low and then realase the pin or power off and then power on again both solve the problem,and it's quite diffcuclt to reproduce
this issue again.This is a serious quality hidden trouble. So , they pay great concerns on this batch of products, and need TI's help on this case.TI Local FAE has
no clue temporarily, so pasting the issue on the forum maybe is a shortway to give us a hint .
Thanks .
SeaFesse.