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DRV8307: Duty cycle

Part Number: DRV8307

Hi Team,

Customer would like to know 

what is the duty cycle of the minimum input 20kpwm waveform of drv8307 to have drive waveform output? He tested that a duty cycle greater than 4% was required to output a waveform to drive the motor. 

He uses the 5V power supply made by the dc_dc chip for the power supply of the Hall sensor. Why does the drv8307 heat up?

How should the RSVD signal be handled better?

Thanks,

Annie