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DRV8353RS-EVM: Not connecting

Part Number: DRV8353RS-EVM

The DRV8353RS software does not recognize that the evaluation board is plugged in.

The board is powered on, and plugged into the computer. Power supply is 48V showing 0.039 A of current.

device shows up in device manager  and says it is working properly.

What's the best way to proceed?