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Back EMF signals are not detected from the driver IC.

My question to the forum is that we are doing a BLDC sensorless motor controller project to control the speed of ceiling fan, even though we have given input of 400V to the driver IC, the back emf signals are not detected which in turn activates the microcontroller. The motor we are using is a ceiling fan motor which is bldc. Please provide us the solution for this problem?