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DRV8301: no waveform output

Part Number: DRV8301

Hi team,

Here's an issue from the customer may need your help:

No fault shows and AVDD, GVDD, PVDD  and BST are all working properly, while there is now waveform. A brushed DC motor is connected and the input is as follows:

The output is as follows:

The customer would like to know what's the possible reason for that. Could you help check this case? Thanks.

Best Regards,

Cherry