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DRV8311: No power of AVDD

Part Number: DRV8311

Hi

My customer is testing DRV8311.

But there is a problem.

1. The 3.3V output of the AVDD is not available. Is there a reason you can expect it?

2. Compared to the EVM , the EVM is a combination of THERMAL PAD, AGND, and PGND. My customer separated THERMAL PAD and PGND, could this be a reason?

Thanks