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DRV8718-Q1: Vvcp abnormal

Part Number: DRV8718-Q1

Dear expert,

Customer already build over thousands of boards. They found one pcs DRV8718 Vvcp abnormal.

PVdd=12V

All FET are OFF

Vvcp vs. GND supposed to be 20V

But this pcs DRV8718 Vvcp vs. GND is only 8V.

Is there any suggestion you can provide to me to have further check?

Thanks