DRV8243H-Q1EVM: EVM Not working

Hello,

Can you please closely follow the EVM user guide to ensure proper jumper settings and startup condition?

https://www.ti.com/lit/ug/slvuc46a/slvuc46a.pdf

Regards,

Ryan

Hi Ryan,

Board was with customer. We tried following user guide but GUI isn't detecting hardware. So, I wanted confirmation if jumper settings are correct to bring up. Could you help to confirm same from image attached in original post? 

Prahlad,

OK.  Will check.  Which GUI are they using?  Cloud GUI or downloaded?

Regards,

Ryan

Downloaded, thanks.

Hello Prahlad,

Based on the picture, the jumper settings look correct. The one thing you might check is the jumper on J1. Try moving the jumper back to pins 1 and 2, the reset function and use the reset button and see if this helps. 

A few other questions:

1. Did you confirm the customer connected the EVM to the micro-USB first, checking that LEDs D6 and D7 illuminated, before powering up VM? The order is very important for this EVM.

2. Is the customer using a personal computer or work computer? Sometimes special firewalls or security programs could be interfering. 

3. Is the customer using the cable that came with the EVM? Some micro-USB cables are charge-only no data

Thank you,

Audrey