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DRV8243-Q1: Open load fault misreporting

Part Number: DRV8243-Q1

Hi team,

My customer is using DRV8243-Q1, and found when there's motor load applied, the motor driver IC still report open load fault. They are using the high side recirculation. And I asked them to probe the switching OUTB and VM waveform as below. As we can see the OUTB voltage spike is just slightly higher than VM, so we think it is reasonable to report OL because they didn't observed the diode voltage drop ~0.9V. 

CH1 OUTB CH3 VM

l also checked their load current, it is higher than the pull down current.

Could you please kindly help share why there's no diode voltage drop? Any device to debug this open load fault misreporting issue?

Thank you

Scarlett