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DRV8889-Q1: TRQ_count read value issue

Part Number: DRV8889-Q1

Hi Team,

The motor stall is determined by TRQ_count. For the first time the customer use 1/8 step to drive the motor, stall detection is good. While the noise is a little loud so use 1/32 step instead. The same voltage, same current, and the same speed of the screw motor have been measured, leading to a much improved noise. However, TRQ_count always gives a feedback of 0x00, making it impossible to determine stall. 

Could you help check what could be the possible cause and how to fix it? Thanks.

Best Regards,

Cherry