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DRV8844: VM pin burned issue

Part Number: DRV8844

Hi Team,

The customer is using the DRV8844 to drive a DC motor, the IC body is damaged when the motor is running properly. Based on the pictures below, pins 4, 5, 10 and 11 are broken which is VM and OUT. The VM is connected to a 24V supply. Is this issue due to:

1. Transient Overcurrent (such as shorted internal to brushed motor)

2. VM overvoltage damage (such as power supply misconnected above 24V)

Could you help check this case? Thanks.

Best Regards,

Cherry