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BQ32000

Other Parts Discussed in Thread: BQ32000

I have a customer who has conveyed the following "symptoms".  I would like some guidance in debugging this issue:

The I2C interface appears to be working.  Here are the symptoms: 

  1. I can read and write every register. Data that is written, can be read back and makes sense compared to the Data Sheet.
  2. I can start and stop the internal oscillator.
  3. I can verify the oscillator drive to the crystal at about 700 mV, and the crystal voltage to the crystal input At about 600 mV. Is that correct?
  4. I can charge the supercap backup voltage supply. With a low voltage I do get an oscillator fail bit set when power off the RTC, which makes sense. With the supercap charged, I don’t get the OF indication through power-offs.
  5. The problem is that the RTC never updates any of the time related registers associated with it. Seconds or minutes never update from the initial value written to them.
  6. If the RTC is powered down then back up, the OF bit is not set, which makes sense and I get a new value in the seconds register that sometimes makes sense, but sometimes is 30 seconds or more off of what I expected. The minutes register appear sto sometimes not update as well.
  7. Until I cycle power, I never get any of the time registers to update, and once I read them, they never change again.