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DRV10983: Veg generated is only 0.77v

Part Number: DRV10983

Hello. I have connected a well working sample IC to vcc 24v and ground terminals. No other additional components are connected. A vreg of above 4v is generated in this case.

I have purchased a lot of ten IC's from a third party website. I repeated the same for this IC's. But only 0.76-0.77v is only generated at the vreg terminal. I'm not even able to read the Vsense register in these IC's.

Do the sample ICs have pre filled registers?

Do I have to 1St program the EEPROM regisrers before the 1st use?