DRV8711: FAULT pin issue on DRV8711

Peter Tseng

Mastermind 6010 points

Part Number: DRV8711

Dear Sirs,

My customer system is under burn-in testing and found there is abnormal FAULT pin signal occurred.(LED turn on).

The fail rate is around 30% with total 1400pcs.

While the LED turn on, the motor will stop, or the pulse # of moving step is wrong.

Customer used 4pcs per system and from the highest failure rate to low is IC10>IC11>IC9>IC8

The PCB is FR4 and the thickness is 1.6mm, copper thickness 1oz.(TI EVM is 2oz)

Attached is the schematics and please help to check if there is anything need to be modify.

Thanks.

IF_Driver_3_Design_2016-06-26.pdf

over 6 years ago

0 Rick Duncan over 6 years ago

TI__Guru** 114905 points

Hi Peter,

Please ask the customer to read the fault register when the fault occurs. With this information, we may be able to quickly determine the reason for the behavior.

It would also help if the customer is willing to provide the register settings and scope captures of the currents as the motor is running.

0 Wang5577 over 6 years ago in reply to Rick Duncan

TI__Guru 56650 points

Peter,

I didn't see your feedback. Let me close this thread temporary. You can reopen it by providing the feedback here.

0 Peter Tseng over 6 years ago in reply to Wang5577

Mastermind 6010 points

Dear SIr,

I am waiting for customer data and will update to you once available.

0 Peter Tseng over 6 years ago in reply to Peter Tseng

Mastermind 6010 points

Dear SIr,

Here are the some testing data from my customer.

There are waveform and setting code.

Please help to review and give me some idea about the issue.

Thanks.電流波形(AB相).pdf

DRV8711步進馬達驅動板的數據量測.pdf

CC-229 DRV8711暫存器設定.docx

0 Rick Duncan over 6 years ago in reply to Peter Tseng

TI__Guru** 114905 points

Hi Peter,

Where is the measurement taken in the first pdf file?
What is different between normal operation and failing operation?
Does the motor spin in normal operation and not spin in failing operation?

What is the second pdf file trying to show?

What are the values of the register settings? The .docx shows names, but not the values.

0 Peter Tseng over 6 years ago in reply to Rick Duncan

Mastermind 6010 points

Dear Sir,

Since customer had concern for file upload in E2E, may I have your email and discuss offline?

I will update some related information/file to you by mail.

Thanks.

0 Rick Duncan over 6 years ago in reply to Peter Tseng

TI__Guru** 114905 points

Hi Peter,

An email has been sent describing how to send the information. If you do not receive it please let us know.

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DRV8711: FAULT pin issue on DRV8711