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DRV2605L: out- short to GND problem

Part Number: DRV2605L


Hi team,

Customer is using DRV2605L, they get problem, the following is the test waveform. I measured the OUT+, OUT- resistance to GND, the OUT+ to GND is 0.8Mohm; OUT- to GND resistance is 1.56Ohm; The waveform shows there is OC protect in the during the operation. And customer could use software to communicate normally with the part. Could you give some comments to this issue? Does this short to GND possible cause by OC or EOS? Customer does not add ESD diode now, does it necessary to let them add ESD diode? 

Any comments are highly appreciated!

Best Regards,

Will