Dear team,
My customer is testing our device recently. When they did some test items, the MRIGN power which is the VM's power supply will drop down to 4V, and 4V exceeds our recommendation range(4.5V-38V). When the power supply drops down to 4V, our 8873 will be restored to default settings. Their default setting is PWM mode, but the customer needs PH/EN mode actually. Because the system is still working, control signal output continuously, they can't reinitialize the 8873 to enter the correct PH/EN mode after VM's power becomes normal.
My question is,
Why our device will be restored to default settings when the power drops to 4V?
Is there any workaround about this issue? Change the default setting to PH/EN mode? But how? Or power the DVDD pin with external VCC power?
Thanks & Best Regards,
Sherry