Hi team,
My customer feedback will occur for the first time (white circle), but will power up for the third time (red frame), but will not occur with PoE injector and the PD is using our TPS23753A
The TPS23753A is Class 2
Switch is Class 7
We have a total system of about 5.12W (full load)
We suspect that it has triggered PSE protection function during start-up. Therefore, we have asked customer to adjust class level of TPS23753A from class 2 to class 3 but it doesn't fix the issue.
Is there any protection technique at PD side which will turn off the POE power? Or is there any suggestion that we can isolate the issue.

Please refer the zoom-in waveform of vdd and current. Would you think that it is PSE protection to turn-off the POE power?
Also refer the attached sifos test of TPS23753a and customer also asked about why do they fail at MPS test item. Thank for your help.
TPS23753a_PoE Test report.xlsm

