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BQ24773: Vsys, PH unable to regulate

Part Number: BQ24773

Hi,

Thanks for your support.

Our application of BQ24773

Input voltage: 18.2V

Battery: 4s4p (12v~16.4v, 10800mAh)

I've found one of the defect board has the problem of unable to regulate Vsys.

I've captured the VIN, ACDET, REGN, ACOK, VSYS, and PH signals as below. (below condition was without insertion of battery)

The ACOK  signal rise after ACDET & REGN about ~800msec, which I think it was abnormal.

VSYS and PH also doesn't not regulate normally.

ACDET, and REGN work normally.

VIN is the drain voltage of high side switching mosfet. (ACFET & RBFET work fine.)

Could you advice under what kinds of circumstances that will happen this kinds of defect?

I can provide you our schematic through email, if possible please let me know your email. Thanks a lot!

regards,